Thank you for visiting R.M.Williams.
We value your feedback and would greatly appreciate your opinion on the following questions.
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1. Please select the state?
2. Please select the store?
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1. How would you describe the welcome you received?
Poor
(no welcome)
Fair
(Sales Associate acknowledged me)
Friendly & receptive
(Sales Associate smiled and gave a verbal greeting)
Warm & attentive
(Sales Associate came right over and greeted me warmly & professionally)
2. What was the perceived level of interest the Sales Associate showed in you?
No interest
Mild interest
(merely to understand what you were looking for)
Good level of interest
(asked questions)
Attentive & focused
(genuine interest in you)
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3. How much new information did you learn while at the store (brand, history, construction etc)?
None
Some
(Sales Associate gave basic info)
Good
(Sales Associate shared a piece of knowledge about the company)
Excellent
(Sales Associate was engaging, passionate & relevant)
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4. How would you describe the level of product knowledge of the Sales Associate?
Poor
Fair
Good
Excellent
(Sales Associate demonstrated clear expertise in the product and services)
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5. Were any additional products spontaneously introduced to you?
No
(nothing proposed)
Fair
(Additional product mentioned)
Good
(Additional product presented)
Excellent
(Sales Associate presented products that were relevant to my needs or complemented my purchase)
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6. How reassured did you feel by the competence of the Sales Associate during boot fitting?
NA
(I did not try boots)
Not at All
Good
(Sales Associate measured my foot & confidently fitted the boots)
Excellent
(Sales Associate measured my foot, confidently fitted the boots and provided information about different options and aftercare)
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7. Based on this experience, would you return to this store?
No
Possibly
Yes
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8. How likely are you to recommend RM Williams to your friends and family?
Extremely Unlikely
Possibly
Extremely Likely
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